Welcome to Moeen alsalheen, your trusted chauffeuring service provider. We value your satisfaction and aim to provide you with a safe and enjoyable transportation experience. Please take a moment to review our summarized and simplified Terms, Conditions, and Policies outlined below:

GENERAL TERMS OF USE

Contractual Relationship.

These Terms and Conditions including these General Terms of Use and the VAT Terms in Annex 1 (together the “Terms”) govern the access or use by you, an individual, from within the Kingdom of Saudi Arabia of applications, websites, content, products, and services (the “Services”) made available by Moeen alsalheen.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Moeen alsalheen. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Moeen alsalheen may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Moeen alsalheen may amend the Terms related to the Services from time to time. Amendments will be effective upon Moeen alsalheen’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Our collection and use of personal information in connection with the Services is as provided in moeen alsalheen’s Privacy Policy located at https://www.moeen alsalheen.sa/privacy/notice.

Definitions:

Moeen alsalheen: means, a registered trademark owned by Moeen Alsalheen for Land Transport Est. under C.R No. (4030506512) in Saudi Arabia, Jeddah – Al-Marwa district – Ibn Mahziar Street

User: Refers to an individual, entity (company), or client who engages with Moeen alsalheen’s chauffeuring transport services.

Services: Refer to the chauffeuring transport solutions provided by Moeen alsalheen to its clients.

Booking Channels: Designated platforms through which clients can make reservations for chauffeured services from Moeen alsalheen, including the official website, mobile application, and phone reservations.

Vehicle Class: Refers to the specific types or models of vehicles available for chauffeured services, which are subject to availability and may vary.

Privacy Policy: A separate policy that outlines how Moeen alsalheen handles and protects clients’ personal information, accessible on the official website.

Tolls: In some cases, Moeen alsalheen may need to pass through toll booths or use toll roads during the service. The cost of these tolls will be added to the final invoice.

Minimum Lead Time: The shortest duration in hours required for users to submit booking requests before the designated service, ensuring adequate time for processing.

Cancellation Fees: Charges incurred by user for canceling bookings within the specified timeframe before the scheduled service.

Standard Waiting Time: The predetermined period, measured in minutes, during which a chauffeur will wait at the pickup location without additional charges.

Excess Kilometers/Hours/Days: Refers to the distance or time covered beyond the predefined distance included in the booking, which will be subject to extra charges based on the standard rates.

No-Show: When a client who has made a booking for chauffeuring services through Moeen alsalheen fails to appear at the designated pickup location within the specified timeframe after the scheduled pickup time.

Booking and Reservations.

All bookings for chauffeured services must be made through our designated booking channels, including our official website, mobile application, or phone reservations. Online bookings are subject to real-time availability.

When making a booking, you are required to provide accurate and complete information, including your name, contact details, pickup location, destination, and any special requests. Changes or updates to bookings must be communicated to us in advance.

Amendments to bookings are subject to availability and may be subject to additional charges. We will make reasonable efforts to accommodate changes, but we cannot guarantee availability or specific modifications.

Service Delivery.

We aim to provide timely, reliable, and professional services. However, external factors such as traffic conditions, road closures, and weather may impact service delivery times.

While we endeavor to fulfill your preferences, vehicle classes are subject to availability and may vary. We reserve the right to provide an equivalent or upgraded vehicle if the booked model is unavailable.

Payment.

Payment for services is due at the time of booking unless alternative arrangements have been made and confirmed by Moeen alsalheen.

We accept various forms of payment, including credit cards, debit cards, and electronic funds transfers. Payment details provided during the booking process must be accurate and up-to-date.

Additional charges incurred during the course of the service, such as tolls, parking fees, and extra stops, will be added to the final invoice.

Responsibilities and Conduct.

Users are expected to treat our chauffeurs and vehicles with respect and adhere to a standard of conduct that ensures a safe and comfortable environment.

Smoking and illegal substances are strictly prohibited within our vehicles.

Our chauffeurs reserve the right to refuse service to any individual who poses a threat to their safety or the safety of the vehicle.

Clients are responsible for any damage caused to the vehicle as a result of their actions. Repair or cleaning charges will be applied accordingly.

Liability and Insurance.

While we take every precaution to ensure your safety, Moeen alsalheen cannot be held liable for any injuries, losses, or damages that occur during the use of our Services.

We maintain comprehensive insurance coverage for our vehicles and passengers in accordance with applicable regulations.

Amendments to Terms.

Moeen alsalheen reserves the right to modify or update these terms and conditions at any time with prior notice. Changes will be effective upon posting on our official website or within our mobile application.

Lead Time, Cancellation, Change Policy, Waiting, Additional Kilometers/Hours/Days and No-Show Policy.

Lead Time:

Users must provide bookings with a minimum lead time of 3 hours before the scheduled service time. Bookings made within this lead time are subject to availability.

Users must provide bookings with a minimum lead time of 24 hours before the scheduled City-To-City service. Bookings made within this lead time are subject to availability.

Cancellation:

Cancellations made by the user at least 3 hours before the scheduled service time will incur cancellation fees.

Cancellations made by the user at least 24 hours before the scheduled City-To-City service will incur cancellation fees.

Change policy:

If the user wishes to change any of the scheduled service, the user must contact the company directly or via the company’s official email, and the company will attempt to fulfill the customer’s request as much as possible. If the company is able to make the required change, the customer must pay whatever amounts, fees, or increase in service costs that may result due to Change, which includes upgrading the service class, increasing the number of cars, changing dates, or extending service days, depending on the type of reservation and the service provided.

Changes must be made by the user 24 hours before the scheduled service time.

Waiting Time:

A standard waiting time of 15 minutes is included in the booking. Additional waiting time beyond this period may incur additional charges, which will be specified in the booking confirmation.

Additional Kilometers/Hours/Days:

The booking includes transportation for a specific distance/time. Additional kilometers/hours/Days traveled beyond the specified distance/time, will be subject to additional charges based on our standard rates.

No-Show:

If the client does not appear at the designated pickup location after 30 minutes of the scheduled pickup time, it will be considered a no-show. No-show fees will apply as outlined in our no-show policy.

VAT Terms And Conditions

General.

1. These specific terms and conditions relating to VAT (the VAT Terms) shall apply from the date of their issuance and shall continue to apply unless and until expressly terminated by Moeen alsalheen.
2. Your continued use of the Moeen alsalheen services on or after the date of your receipt of the VAT Terms shall mean your acceptance of the VAT Terms.
3. Defined terms shall have the meaning provided for in the General Terms of Use above, unless expressly defined differently in the VAT Terms.
4. For the purposes of the VAT Terms, the term ‘Moeen alsalheen’ shall mean Moeen alsalheen , a registered trademark owned by Wosol Tours Organizing Co. under C.R No. (4030506512) in Saudi Arabia, Jeddah – Al-Marwa district – Ibn Mahziar Street

Application of VAT on trip fare.

Further to instructions received from the General Authority of Zakat & Tax (GAZT), VAT is now chargeable on the total fare of trips taken in the Kingdom of Saudi Arabia (Saudi Arabia) at the prevailing rate. In the event that these instructions change and such change applies retrospectively, Moeen alsalheen shall seek to refund such amounts of VAT that may be subsequently refunded to Moeen alsalheen by the GAZT, in accordance with the terms of the VAT Refund section below.

VAT Refund.

Moeen alsalheen makes no guarantee or assurance that the VAT charged on the total trip fare will be recovered from the GAZT or refunded to you.

Moeen alsalheen shall be entitled to deduct amounts to reflect administrative expenses and such other costs (including penalties and any assessment of unpaid VAT) necessarily incurred as a result of implementing GAZT’s instructions, prior to making a refund of VAT to you.

Any amount of VAT to be refunded to you shall be credited to your Account in the form of credits that are non-transferable, non redeemable against cash, available for use in Saudi Arabia only and with an expiry date of one year from their issuance (unless otherwise made available by Moeen alsalheen). You agree and accept that you shall have no entitlement to receive the VAT refund as cash.

In the event that you have closed your Account as at the time the VAT refund takes place, Moeen alsalheen will send you via email a voucher (equal to the amount of any refund that you are owed) that is redeemable on the Moeen alsalheen Booking Channels. The voucher will be personal to you and you may redeem it  by opening a new personal account on the Moeen alsalheen Booking Channels or reactivating your closed account. If Moeen alsalheen does not have a record of your email (whether because it was not provided to Moeen alsalheen initially or because Moeen alsalheen deleted such information based on your request or due to any other reason), Moeen alsalheen will not seek to contact you and any refund will be subject to your request made in accordance with paragraph below. Moeen alsalheen shall not be liable for any voucher sent to the email address it has in its records if such voucher is received and/or redeemed by any person other than you.

In the event that you have closed your Account as at the time the VAT refund takes place and that you were not contacted by Moeen alsalheen in accordance with paragraph above, you shall be entitled to contact Moeen alsalheen to reclaim VAT. Refund will be via vouchers redeemable on the Moeen alsalheen Booking Channels in accordance with the details set out in paragraph above. Moeen alsalheen will have the right to request you to provide such documents (including trip receipts you have received by email from Moeen alsalheen or via the Moeen alsalheen Booking Channels) to authenticate your claim. 

You agree and accept that you shall not seek to claim VAT refunds from Moeen alsalheen after a period of 12 months from the date that you became aware of a potential entitlement to reclaim VAT, and in any event no more than 5 years from the date that such entitlement arose

These summarized Terms and Conditions are designed to ensure a smooth and pleasant experience for both our valued customers and our chauffeurs. By using our services, you acknowledge and agree to comply with these terms. If you have any questions or concerns, please feel free to contact our customer service. Thank you for choosing Moeen alsalheen as your trusted chauffeuring partner.